Between-visit care for outpatient practices

Know how your patients are doing before they walk in.

Interval Health sends intake forms, rating scales and medication check-ins by text, scores them, flags what needs attention, and has your staff prepare the work. The doctor makes every clinical decision.

Medication start · one patient, between two visits
Sample data
Visit
Mar 3
Week 1 check-in
On track
Teacher form
Scored
Week 3 check-in
Review: sleep worse
Staff prepared
Ready for doctor
Visit
Apr 7
The two bars are the visits. Everything between them used to be phone tag. Now it arrives scored, flagged and ready to act on.

Intake arrives scored

Families and patients fill in forms on their phone before the first visit. Vanderbilt, SCARED, PHQ-9 and PEG are scored the moment they're submitted.

Problems surface early

Check-ins go out on a schedule after a medication starts or changes. Rules flag side effects and worsening scores weeks before the next appointment.

Staff prepare, doctors decide

Routine work lands in a staff queue. Doctors see only what needs a signature or a decision, with the evidence already gathered.

Fewer calls to the front desk

Families request refills, confirm visits and pay by text. Open slots go to patients who need to be seen sooner.

How it works

Four steps, from a text message to a decision

  1. 1

    A link goes out by text

    Parents, teachers, patients or caregivers tap it and answer on their phone. No app, no password. Progress saves as they go.

  2. 2

    Answers are scored

    Standard scales are scored automatically and charted against the baseline, so you see the trend instead of a stack of forms.

  3. 3

    Rules flag what matters

    Worsening scores and side effects become review flags. An urgent safety answer shows emergency numbers at once and pages your on-call clinician.

  4. 4

    Staff prepare, you decide

    Staff work the queue: refills, earlier visits, calls. The doctor approves, sends back or changes the plan in one place.

Example · Starting an SSRI

One check-in, two screens

A 14-year-old starts sertraline for anxiety. Antidepressant labels call for close monitoring of young patients in the first weeks, so a parent check-in goes out every week. Here's week 2 from both sides.

What the parent sees
Text message · Tue 4:05PM
Hi, it's Sample Child Psychiatry. Time for Maya's week 2 check-in. It takes about 2 minutes: intervalhealth.io/c/7KQ2
Week 2 check-in · since the new medicine
Stomach upset or nausea?
NoneMildModerateSevere
Restless, jittery or more irritable than usual?
NoSome daysMost days
How has sleep been?
BetterSameWorse
Any thoughts of death, suicide or hurting themselves?
NoYes
A Yes shows crisis numbers right away and alerts the practice.
Send to Maya's care team

No app or password. Texts never name the medication or a diagnosis.

What the doctor sees
Maya R., 14
Sertraline 25mg daily · Started Oct 6 · Week 2
Ready for you
Flags from Tuesday's check-in
ReviewNew restlessness, some days, plus worse sleep
NoteMild stomach upset
SafetyNo thoughts of self-harm reported
Parent anxiety score
38 → 33
Down 5 since baseline (lower is better)
Next visit
Nov 17
4 weeks away
Prepared by Dana (staff) · 10:42AM
Called mom. Restlessness started around day 9, mostly evenings. Sleeping about an hour less. Still going to school. Taking the dose in the morning.
Your decision
Keep dose, recheck in 1 weekChange the planBook an earlier visit

Scored, flagged and prepared before you open it. You decide; Interval never changes a dose. Sample data.

Specialties

Built for the specialty you practice

Every practice gets intake, check-ins, safety escalation, the staff queue, refills, scheduling and payments. Each specialty adds the workflows it needs.

Psychiatry

For child and adult psychiatry practices starting and adjusting medications.

  • Parent, teacher and self-report scales, scored
  • Weekly check-ins after every start or change
  • AI pre-visit brief, every line tied to its source
  • Refill requests with controlled-substance checks
See how it works →

Pain

For pain practices managing long-term medications and procedures.

  • Everything in Psychiatry
  • Opioid monitoring with PEG scores and MME totals
  • Stimulator trial diaries with the 50% relief check
  • Payer-ready trial summaries
See how it works →

Weight management

For GLP-1 programs at med spas, obesity medicine and primary care.

  • Titration plans with a check-in before every step
  • Side-effect flags, so patients hold instead of quit
  • Step-up readiness shown to the prescriber
  • Coverage packets, or cash-pay memberships
See how it works →
In development

Surgical recovery

For orthopedic and spine practices and surgery centers.

  • Pre-op risk screening, scored before surgery
  • Text check-ins on days 1, 3, 7, 14 and 30
  • Red-flag answers alert your team right away
  • Opioid taper tracking, with caregivers able to answer
See how it works →
Pain example · Stimulator trial

The payer evidence builds itself, one diary at a time

The patient texts a pain score each day of the 7-day trial. Interval compares it with their baseline and checks the 50% relief criterion, so the summary is ready at lead removal.

Meets 50% reliefAverage 2.7 vs 7.0 baseline · 61% relief
Sample data
05107.0Baseline50% relief line (3.5)Day 1Day 2Day 3Day 4Day 5Day 6Day 7
For med spas

Running a GLP-1 program? Keep patients on track between injections.

Your booking system handles appointments and memberships. Interval handles what happens in between, and connects to Zenoti so you don't enter anything twice.

  • Weekly titration check-ins by text, monthly at maintenance
  • Membership-at-risk flag when a patient misses check-ins or struggles with side effects
  • A weekly oversight summary your medical director signs, with an audit trail
Jordan T., 41
Semaglutide · Step 2 of 5 · Week 8
Ready to step up
Weight by week, with dose steps
Step 1Step 2204208212Wk 0Wk 4Wk 8
212 lb → 203.8 lb · down 3.9% since start
Pre-step check-in · 7 days before step 3
NauseaMild, improving
Doses taken this step4 of 4
Safety questionsAll clear
MembershipActive
Readiness is a suggestion shown only to the prescriber. Patients never see it.
Step upHold this doseBook a visit
Weekly oversight summary signed by the medical director, Mon 9:10AMSample data
Safety and privacy

Software that supports judgment, never replaces it

The clinician decides

Interval collects, scores, flags and drafts. It never changes a dose, approves a refill or sends a prescription on its own.

Urgent answers reach a person

A safety answer shows emergency numbers immediately and pages your clinicians in order until someone acknowledges it.

AI shows its sources

Every statement in an AI draft links to the answer or note it came from. Anything unsupported is marked, not hidden.

Texts stay private

Messages carry a secure link, never a diagnosis, drug name, dose or weight. Every chart open and decision is audit-logged.

Example · An urgent answer

What happens in the first 12 minutes

A parent answers Yes to the safety question on a Tuesday afternoon check-in. Nobody has to be watching a screen.

Any thoughts of death, suicide or hurting themselves?
NoYes
Watch it happen, step by step
  1. 4:12PMFamily sees 988 and 911 immediatelyPlus an automated call-back with a direct line to 988
  2. 4:12PMOn-call clinician pagedBy text and phone call, with "1 to acknowledge"
  3. 4:22PMNo answer, so the covering physician is pagedAfter 10 minutes, a setting your practice controls
  4. 4:24PMAcknowledged and loggedEvery step is timestamped in the chart. Staff can see it, but only a clinician can resolve it.
  5. Sample data
Example · One month on a new medication

Four weeks, four check-ins

What your team sees for one patient across the first month on a new medication. The week 2 flag went to staff, who called the parent that morning; the doctor kept the dose and rechecked in a week.

Week 1
Anxiety score36
RestlessnessNo
SleepSame
Week 2
Anxiety score33
RestlessnessSome days
SleepWorse
Review: sleep worse
Week 3
Anxiety score31
RestlessnessSome days
SleepSame
Doctor: keep dose
Week 4
Anxiety score29
RestlessnessNo
SleepBetter
On track
Parent anxiety score 38 at baseline → 29 (lower is better) · Sleep back to better by week 4Sample data
See how it works for each specialty →
Pricing

One price, whatever your specialty

$149per clinician, per month
  • Every feature for your specialty
  • Up to 100 active patients per clinician included
  • 3 staff and admin seats per practice included, then $29 per seat per month
  • Guided setup with Ivy, our AI setup assistant, with a person a click away
Setup$1,000Waived for founding practices
Book a demo →

Add-ons

Stimulator trials (Pain): 3 per practice per month included, then$49 / trial
Programs over 100 active patients per clinicianTalk to us
Card payments through Interval
Powers cards on file, visit charges, deposits and late-cancel fees
3.25% + 30¢
Built-in e-prescribingComing later
Founding practicesOur first 3 practices use Interval free until launch, then keep their price for 2 years.
Design partners

Work with us as a founding practice

We're working with one practice in each specialty to shape the product. Answer four quick questions and we'll tailor a 30-minute walkthrough to your practice.

  • Takes about a minute
  • See your own specialty's workflows, with sample patients
  • No commitment, no credit card
Step 1 of 4

What's your specialty?